At Key Connections ABA Services, our team is composed of dynamic and compassionate professionals who bring a wealth of knowledge and experience to every client they serve. Our Master’s-level clinicians are licensed as Applied Behavior Analysts (LABA) and Board Certified Behavior Analysts (BCBA). They are highly trained in supporting individuals with autism spectrum disorder, developmental disabilities, and comorbid diagnosis.
We take an inclusive approach to care, considering each client’s unique needs while collaborating with families to create personalized treatment plans. In addition to providing evidence-based tools and methodologies, our clinicians empower parents and caregivers with education and strategies to promote positive social, emotional, educational, and behavioral growth.
To ensure the highest quality of care, all staff members undergo rigorous background checks, comprehensive orientation training, and ongoing professional development.
As the Practice Administrator at Key Connections, Alyssa plays a key role in ensuring the smooth and efficient operation of the company. With a strong focus on streamlining workflows, Alyssa works tirelessly to enhance productivity and improve the overall operational efficiency of the team. Her highly organized nature and ability to manage multiple tasks at once enable the practice to maintain a high standard of patient care and satisfaction.
Holding an Associate’s degree and possessing specialized proficiency in billing codes, scheduling, and patient care management, Alyssa brings a comprehensive skill set to her role. She excels at coordinating complex administrative tasks while ensuring compliance with industry standards, all while maintaining a patient-first mindset.
Alyssa is deeply committed to optimizing the patient experience, supporting the staff, and fostering an environment of continuous improvement. Her approach to practice management is both strategic and hands-on, enabling staff to address challenges quickly and implement effective solutions.
With over 25 years of experience in mental health administration, April brings a wealth of knowledge and expertise to their role as a Credentialing and Billing Specialist. Throughout her career, April has demonstrated a strong ability to manage the full-cycle billing process and oversee the intricate details of provider and group credentialing, ensuring compliance with all regulatory and insurance requirements.
Prior to this role, April served in various office management positions, where she was responsible for the daily operations of mental health practices. April’s extensive background includes managing complex administrative tasks, streamlining office procedures, and improving operational efficiency to support clinicians and patients alike. This experience has given her a comprehensive understanding of the intersection between billing, credentialing, and overall office management.
April’s deep knowledge of mental health billing practices and provider credentialing ensures that every step of the process is handled with the utmost precision and professionalism. She is passionate about supporting healthcare providers by navigating the complex world of insurance networks and regulatory compliance, allowing clinicians to focus on delivering quality care.
Committed to excellence, April thrives on solving challenges, improving processes, and helping organizations achieve her goals by ensuring timely reimbursements and maintaining accurate credentialing records. Her dedication to fostering positive relationships with insurance companies, healthcare providers, and administrative teams makes them an invaluable asset to any healthcare organization.
Audrey is a Board Certified Behavior Analyst (BCBA) with a Master’s degree in Applied Behavior Analysis from Western New England University. She earned her BCBA certification in September 2023 after gaining extensive experience at the New England Center for Children, where she worked for four years in both residential and day school settings.
Audrey is passionate about helping clients build essential skills, including vocational, daily living, and social skills. She takes a personalized approach to intervention, collaborating closely with families to develop individualized strategies that best support each client’s unique needs. Additionally, she enjoys training and mentoring new staff, fostering a strong foundation for high-quality behavioral services.
Outside of her professional work, Audrey enjoys spending time with her pets and caring for her houseplants. Her dedication to nurturing growth—both in her clients and in her personal life—reflects her commitment to creating supportive and enriching environments wherever she goes.
Melissa’s introduction to the field began in a personal way when her little brother was diagnosed with autism and began receiving services. She saw firsthand the impact of quality and compassionate intervention, which inspired Melissa to pursue a career in the field. Melissa earned her bachelor’s degree in psychology and a master’s degree in applied behavior analysis, both from the University of Massachusetts Lowell. She has been working in the field since 2019 and became a BCBA in 2024. Melissa has worked with individuals across various settings, ranging from early intervention to adult services, supporting challenging behaviors, social-emotional needs, and other developmental needs.
Melissa is passionate about increasing access to quality services, particularly in underserved communities. In 2021, Melissa had the opportunity to start a personal initiative, volunteering in schools for individuals with autism in Nairobi, Kenya. That experience further deepened her commitment to making ABA accessible to those who need it most. Melissa’s goal is to continue making meaningful contributions to families and the field of behavior analysis.
At Key Connections ABA Services, our staff is united by a shared commitment to providing compassionate, evidence-based care. With expertise, dedication, and a collaborative spirit, we strive to make a meaningful difference in the lives of our clients and their families.
Contact us to learn more about our team and how we can support your family.
© Copyright 2019 – 2024 ● Key Connections ABA Services, LLC ● Designed by Proweaver
© Copyright 2019 – 2024
Key Connections ABA Services, LLC
Designed by Proweaver
